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November 5, 2006 - 3:01am
I'd like some encouragement, tips, suggestions, anything to help me get motivated to immerse myself in trying to learn and train my system to be able to use it as it was meant to be used. Right now, I feel as if I've paid all this money to just have a really nice souped-up laptop with this software on it that's meant to transition me from just a voicewriter into a Realtime provider, except it's not turning out like that for me so far. I've done some training that essentially has helped me to understand how to set up a user the first time. I'm having problems with my audio (not sure exactly what) -- and the worst part about that is that I've been having the same problem since I purchased it, I just haven't had time to actually do any kind of troubleshooting, much less, actually spend time with technical support trying to figure out why my sound quality is so poor, or why I sometimes have errors in the speech files when I try to listen to my voice in a transcript. I was about to the point of tears earlier in the week, because it hurts my feelings that I've paid so much money for something that just isn't turning out to be what I was expecting it to be. If there were a money-back guarantee, I'd probably be getting a refund about now simply because I'm not compatible with the software, it seems. I KNOW this product is good. I KNOW that it's being utilized by other reporters and they're able to get their system trained and are getting positive, productive, results from their systems. What I need is some insights from those people on ways that I, too, can get over this block I'm having.
posted 12:59 a.m. CST 11/05/2006 Little Rock, AR
November 7, 2006 - 10:57am#1
Voice writing woes
I see that you live in Little Rock, Arkansas. Have you contacted Bettye Keyes? She's a great trainer. She can get you up and running in no time! If you want further information about how to contact her, just give me a quick email a firstname.lastname@example.org.
November 5, 2006 - 8:42pm#2
It might help to know what kind of laptop you have ... especially in light of all the complaints about Dell laptops (and that of one other vendor) because these vendors decided to write their own audio drivers instead of using Microsoft's drivers. Check the Depoman.com forum and the NCRA forum for a few lengthy threads.
Good luck ...!
November 6, 2006 - 3:33pm#3
Tiden, like any other thing in life, before being upset about spending a lot of money on a program that you can't use, you have to have somebody show you how to use it. Not having time to troubleshoot or talk to support about the problems is not the answer. Call support. They've gotten the other people up and running. Software is usually complex, and nobody is expected to break it out of the box and know how to use it. I'm not a voicewriter, so I know nothing about how to be one, but if the problem is only audio, there are many different kinds of adjustments that can be made to have the audio come out loud and clear. Again, I'm assuming you're talking about the audio being picked up live by an external mic, and not your mask input. If you could say exactly what the problem is, maybe we could help, because machine writers have problems with audio as well, and there are many reasons, all of which can be corrected. The quickest way is to call support and have them help you. They're really very good. Howard.