I'd like some encouragement, tips, suggestions, anything to help me get motivated to immerse myself in trying to learn and train my system to be able to use it as it was meant to be used. Right now, I feel as if I've paid all this money to just have a really nice souped-up laptop with this software on it that's meant to transition me from just a voicewriter into a Realtime provider, except it's not turning out like that for me so far. I've done some training that essentially has helped me to understand how to set up a user the first time. I'm having problems with my audio (not sure exactly what) -- and the worst part about that is that I've been having the same problem since I purchased it, I just haven't had time to actually do any kind of troubleshooting, much less, actually spend time with technical support trying to figure out why my sound quality is so poor, or why I sometimes have errors in the speech files when I try to listen to my voice in a transcript. I was about to the point of tears earlier in the week, because it hurts my feelings that I've paid so much money for something that just isn't turning out to be what I was expecting it to be. If there were a money-back guarantee, I'd probably be getting a refund about now simply because I'm not compatible with the software, it seems. I KNOW this product is good. I KNOW that it's being utilized by other reporters and they're able to get their system trained and are getting positive, productive, results from their systems. What I need is some insights from those people on ways that I, too, can get over this block I'm having.

~tiden~
posted 12:59 a.m. CST 11/05/2006 Little Rock, AR