Hello, I'm a student just recently learning how to use Eclipse. I don't know all that much about it. The other day, I was editing some of my work and then when I clicked out of it and reopened, my work was not saved. And I can't find it anywhere on Eclipse or my computer. It just has my document from before I edited it. Is there any way of getting the changes I made back? Thanks! -Megan
Megan,
This behavior may occur if Total Eclipse was writing to the file in a temporary location, such as if the file had been opened from an email program or a zip file instead of being saved to a jobs folder.
Another potential cause of this issue is if you are operating Total Eclipse under Windows Vista with the UAC ( User Account Control ) feature enabled. This feature must be disabled utilizing the instructions on the main page of our web site prior to working with Total Eclipse.
Unfortunately, neither of these scenarios would permit you to retrieve the edits made to the transcript.
If you continue to need assistance and have a current support contract, please call (800)800-1759 or click Request a Support Call
You may write support@eclipsecat.com for non-urgent issues.
Cordially,
Christopher - ASI Support
Megan,
Here's what I found by clicking on Help and searching for the words automatic backup:
There is no explicit "save" command for files, because Total Eclipse automatically saves your work as you go.
If you are working in a text file, Eclipse will save the file anytime you create a new paragraph, or move the cursor into a different paragraph. This will happen if you are doing a realtime job, or editing an existing transcript. Closing a text file will also save it at that time.
If you are working in a dictionary or note file, Eclipse will save the file when you close it.
If you would like additional protection, you can activate the Timed Auto Backup feature on the Edit tab of User Settings
Let's hope that will be the last time you ever lose an edit - Jenny L. Griffin