4 replies [Last post]
Joanne Riley
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Joined: Jun 15 2008

When using File Manager to reopen a session, I get the following error message when trying to global.  "C:/Prog. Files/Adv. Software/EclipseNT/etc.. . . .(whatever file) didn't open properly" and I have no audio.  Others have no problem, so it must be in the software?  Speechgate mfr. says it's an Eclipse problem.  Can anyone help?

ASI Support - C...
ASI Support - Christopher's picture
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Joined: Mar 9 2006
Error message

Joanne,

Having the exact wording of the error message, including the filenames quoted, will be important to resolving this.

__________________

Cordially,
Christopher
Advantage Software Support Technician
CompTIA A+ Certified Professional
(800)800-1759

Joanne Riley
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Joined: Jun 15 2008
"File: C:\Program

"File: C:\Program Files\Advantage Software\EclipseNT\Users\Joanne voice\take 6.18 did not open properly."

Thanks for your attention.

ASI Support - C...
ASI Support - Christopher's picture
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Joined: Mar 9 2006
bad characters

Joanne,

Periods, slashes, question marks, and asterisks are reserved characters in Windows and can cause these sorts of errors if inappropriately used in a filename.  The only period in a filename should be between the name of the file and the type extension, such as .ecl or .wav.   If you correct your job's name to conform to these restrictions you should be fine.

__________________

Cordially,
Christopher
Advantage Software Support Technician
CompTIA A+ Certified Professional
(800)800-1759

Joanne Riley
Offline
Joined: Jun 15 2008
thanks for the advice

I did as you suggested, and it has resolved my dilemma.  Thanks for your time!

~joanne

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