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April 24, 2007 - 7:39pm
When pressing the O or the final T, it does not translate. Paper notes are fine, but words are incorrect after translation. Is there an adjustment that needs to be made?
April 25, 2007 - 8:34pm#1
Keys not translating
Veronica, you didn't say what writer you're using. If it's a Stentura, or something like that, and the O and T come out on the paper, look and see if they are in the electronic notes that are with your translation. If not, do a keytest and see if the O and the T appear on your writer screen when the paper gets printed. If they do not, you have to turn the O and T switch clockwise until they do appear on your writer screen. It's possible those switches are broken if they do not respond to your adjustment. Howard
April 25, 2007 - 2:30am#3
Have you borrowed someone else's writer -- preferably the same model as yours -- to see if you get the same problem?
If you don't get the same problem, it's most likely your writer. Something out of whack in the electronics!
If you do get the same problem, try swapping out your cables that connect to your writer. At a guess, one of them is not sending the correct signal from the writer to the laptop ... so swapping out stuff should help narrow the problem down to either the writer, a cable, or software.
If it does appear to be software, maybe try installing your software on another computer entirely along with your dictionaries, and see if it works okay there. If it does, that's when you chat with tech support! :o)
Chances are good they'll tell you to check for an update, though ... and if you're up to date, next thing would be some nose-to-the-grindstone troubleshooting.
Hope that helps ...!
"For a Good (steno) Time ..."