Monitoring and Recording Policy

To ensure high-quality service and support, Advantage Software may monitor or record certain support interactions, such as:

• Telephone calls for support, training, or general assistance

• Remote support sessions, during which our technicians may view your screen, and the company may record activity that appears on their screens while they are securely connected to your system

These recordings are used for quality assurance, training, documentation, and security. Recordings may be retained in accordance with our internal data retention policies.

By using our support services, you consent to this monitoring and recording. In some cases, this may involve incidental viewing of personal or sensitive information visible on your screen during support. We take great care to safeguard any such information and process all data in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the European Union General Data Protection Regulation (GDPR).

If you have questions about how we protect or manage your data, please contact us at policy@eclipsecat.com.