An Advantage Software technical support renewal entitles you to one full year of unlimited toll-free technical support, along with continuous software updates, upgrades, and rewrites. We 'get it' that unexpected issues can arise at the most inconvenient hour, and so you can be confident our team of friendly technicians is ready to assist you 24 hours a day, 365 days a year... including holidays!
Renew your annual support by one-time payment, or opt to enroll in our popular and convenient Easy Pay Monthly.
AccuCap Captioning 24/7/365
Steno and Voice: $999.00 or $93.33 Easy Pay Monthly*
Steno or Voice: $899.00 or $85.00 Easy Pay Monthly*
Eclipse CAT 24/7/365
Steno and Voice : $799.00 or $75.00 Easy Pay Monthly*
Steno or Voice : $699.00 or $65.00 Easy Pay Monthly*
Eclipse Edit 24/7/365
$499.00 or $45.00 Easy Pay Monthly *
* (See below for Easy Pay Monthly terms and conditions)
FREE Monday - Friday, 8:00 am to 9:00 pm EST, excluding Holidays, for as long as you're enrolled in school. Proof required.
Please call 772-288-3266 during normal business hours for more information
Easy Pay Monthly terms and conditions:
A keyless license is required to enroll in Easy Pay Monthly. If you are unsure of what type of license you have or would like to switch to a keyless license, please call Account Services during regular business hours at 772-288-3266. Easy Pay Monthly enrollment requires you to provide a valid credit card with authorization for monthly automatic payments. Enrollment is based on a 12-month term, and a new 12-month term will automatically renew at the end of each term. Before you’re automatically billed for the renewal term, we'll notify you of the renewal term pricing approximately 14 days in advance. You may call Account Services to update your credit card, address information, email information, or stop the auto-renewal order before the order is placed. There are no refunds for late cancellation of automatic renewals after a new term begins. Each monthly payment will be run up to ten days before your monthly window of coverage. Each payment that is ten or more days past due will be assessed a late fee of $20. A late cancellation, or late or missed payments, will affect the latest version of software you are licensed to use and may result in your access to technical support being suspended, your software access restricted, and your software being downgraded to the previous version to which you were last licensed and had no outstanding balance due. To remain licensed for any software updates and upgrades released during a term requires monthly payments be current and the full term completed.
Support is available for free software only during regular business hours – 9:00 a.m. until 7:00 p.m. EST, Monday - Friday. Please note that there is a modest fee of $40 per call. Please remember to have your credit card ready. (Customers with current support contracts may call 24-hours per day, 365 days per year at no additional cost.)